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Frequently asked questions

What is MENUPAY and how do I obtain the discount?

MENUPAY provides its mebers with discount and special offers at restaurants. The discount is up to 30%. In order to obtain the MENUPAY-discount you have to pay the following way:

  1. Find the restaurant you are visiting in the MENUPAY app
  2. Write the full amount from your receipt
  3. Choose your payment method (paymentcard or MobilePay
  4. Approve the purchase with your PIN code or Touch/FaceID
    (The discount will automatically be deducted from your purchase).
I have had challenges with the payment - what do I do?

If you have challenges with the payment, please call us at +45 3131 6464 (weekdays between 10 AM - 13 PM) or send us an e-mail at kontakt@menupay.com. Please include the following information:

  • Describe the exact issue you had in the app
  • Include a screenshot of the error message
  • Your phone version
  • The software version of your phone
  • The version of the MENUPAY app
How many people does the MENUPAY discount apply to?

With MENUPAY you can obtain a discount for up to 9 people. For larger arrangements, please call us at +45 3131 6464 or contact groups@menupay.com.

Do I need to book a table in order to get the MENUPAY discount?

In order to obtain the MENUPAY-discount you neither need to book a table nor inform the restaurant that you wish to pay with MENUPAY.

What do I get the discount on?

The discount applies to the entire bill - included drinks. Please be aware of some exceptions. Make sure you check these under the specific restaurant you are visiting, in the app. MENUPAY cannot be combined with other speical offers or menus.

I have forgotten my password, what should I do?

If you have forgotten your password, please click on "Forgot password?". You will hereafter receive an e-mail with a new password.
Please be aware of the following:

  1. If you haven't received the e-mail, please check your "spam" folder
  2. If you have received more e-mails from us, use the newest sent

When you have entered your account, you can change the password in the settings.

I have had a bad experience with MENUPAY - what should I do?  

If you have had a bad experience with MENUPAY, please contact us at kontakt@menupay.com.
Remember to include relevant information such as the restaurant's name, date and time of the visit, a picture of your receipt, and a description of your experience.

We will get back to you in 1-2 workingdays.

Where can I read MENUPAY's Terms and Conditions?

You read our Terms and Conditions here: https://menupay.com/en/terms-and-conditions

What are the costs of using MENUPAY?

MENUPAY is free of charge!

How do I unsubscribe from MENUPAY's newsletters?

If you do not wish to receive e-mails from MENUPAY, you can unsubscribe by clicking on the link "unsubscribe" at the bottom of the e-mails you receive from us or contact us at kontakt@menupay.com.

How do I delete my MENUPAY account?

Satisfied members are very important to us - please contact us if there is anything that we can do differently to give you a better experience.

If you wish your MENUPAY-account deleted, please contact us at kontakt@menupay.com. Remember to inform us the e-mail address that you are registered with, full name, and if possible, membership number.

Are there any card fees when using MENUPAY?

It is possible that a card fee will be charged when using MENUPAY.

Private danish and EU cards have no fees.
US cards, non EU cards, and Danish business can induce a card fee. The fee varies depending on the card type.

The fee goes directly to NETS and not MENUPAY.